Consulting/04

ServiceNow Functional Consultant

Lead process workshops and turn the way a client’s teams really work into a ServiceNow platform they actually adopt.

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Location
Noida & Pune
Working model
Hybrid
Type
Full-time
Experience
5+ years

About the role

You will run discovery with service owners, design processes that fit the platform rather than fight it, and stay with the client through go-live and hypercare. You are the person the client calls first.

01What you will do

  • 01Facilitate functional discovery sessions with cross-functional business stakeholders to capture, analyze, and translate business challenges into actionable ServiceNow requirements. Implement industry best practices.
  • 02Conduct gap analysis and map “as-is” to “to-be” enterprise workflows, guiding clients toward ServiceNow out-of-the-box (OOTB) best practices rather than custom overhead.
  • 03Author precise Functional Design Documents (FDDs), process flow maps, and epics/user stories with clear acceptance criteria for technical teams.
  • 04Define test strategies, author User Acceptance Testing (UAT) scripts, and lead client business leads through testing execution, defect triage, and sign-off.
  • 05Manage deployment readiness, oversee go-live support, and provide hypercare assistance to ensure smooth operational handoffs and long-term platform value.

02What you bring

  • 01Five or more years in ServiceNow functional consulting, with end-to-end implementations behind you.
  • 02At least one ServiceNow CIS certification (ITSM, HRSD, CSM or SPM).
  • 03Excellent workshop facilitation, stakeholder management, and negotiation skills with the confidence to challenge custom requests in favor of OOTB best practices.

03Nice to have

  • 01Functional depth in more than one ServiceNow module.
  • 02ITIL 4 Foundation.
  • 03Experience in banking or insurance operations.

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