The catalogue

Solutions: ServiceNow AI agents, accelerators and industry solutions

Servieon brings together everything we’ve already engineered — platform accelerators, industry‑specific solutions, and a suite of AI agents, all natively embedded in ServiceNow. Built on a proven foundation, Servieon is scaling the future of autonomous enterprise workflows.

AI Agent Suite01 / 03

Production‑readybydesign,tested,proven,andbuilttolaunch.

Agents that work across platform — not demonstrations, but tools live today, measured against real workloads.

  • Agentic, not assistive
  • Native to the Now Platform
  • Measured on real workloads

AI Agent · Integrated risk management

EntityScoping.AI

A modelled estate, not a list of servers.

Most GRC programmes fail on scope, not on effort. Discovery gives you thousands of configuration items and no structure, with no classes, no types, nobody named against anything, and no way of knowing what breaks when one of them goes down. EntityScoping.AI reads the estate you already have in CMDB and CSDM, creates the entity classes and types it needs, links every entity to the right one with a named owner, and maps the dependencies between them. Compliance, risk, audit and continuity teams then work from one shared scope that stays current as your estate changes, giving you a scalable scope model in days rather than months.

  1. 01Scan

    Estate swept.

  2. 02Classify

    Classes and types.

  3. 03Link

    Entities and owners.

  4. 04Map

    Dependencies drawn.

AI Agent · Integrated risk management

ControlFit.AI

One risk in, the controls that answer it out.

The agent evaluates each newly raised risk and recommends the appropriate mitigating controls from your harmonized control library, pre-mapped to the frameworks they satisfy. The risk team reviews and approves instead of assembling from scratch, applying judgement where it matters most. Every risk receives consistent, defensible treatment within seconds rather than weeks, with no dependency on specialist availability.

  1. 01Read

    Cause and impact.

  2. 02Propose

    Controls proposed.

  3. 03Map

    Library matched.

  4. 04Harmonise

    Frameworks covered.

AI Agent · Integrated risk management

PolicySync.AI

Publish the policy once; ServiceNow keeps up.

Every time a policy is published or revised in your document system-The agent creates or updates the matching record in ServiceNow, along with its version, effective date and approval detail. Control mappings, attestations and reporting stay anchored to the current text. One authoritative policy set, always in step, with no manual re-keying and no version drift for an auditor to find.

  1. 01Publish

    Policy published.

  2. 02Create

    Record created.

  3. 03Revise

    Clause revised.

  4. 04Update

    Record updated.

Platform Accelerators02 / 03

Servieontoolingthatshipswiththeteam.

Pre-built platform assets that go live on day one instead of being built from scratch — ingestion, integration, governance and automation, configured to your instance rather than coded against it.

  • ServiceNow-native
  • Live in days, not quarters
  • Configured, never bespoke

Accelerator · Platform Intelligence

Platform 360

The whole instance, in one read.

Over the years, Service Now instances evolve rapidly. New modules are added, customisations grow, teams expand, and processes change. But somewhere along the journey, organisations often lose visibility into how effectively their platform is being utilised and whether it is operating at its full potential. Platform 360 takes a comprehensive look at your ServiceNow environment to uncover opportunities for optimisation, governance improvement, and platform health enhancement. It evaluates how effectively the platform is being used, identifies areas of unnecessary spend, highlights compliance risks, and analyses customisations against established ServiceNow best practices to reveal potential technical debt and upgrade challenges.

  1. 01Connect

    Instance linked.

  2. 02Scan

    Six domains read.

  3. 03Score

    Health rated.

  4. 04Brief

    Insights written.

Accelerator · Integrated Risk Management

Inbox2Risk

One front door for every risk item.

Business users can raise a risk, policy or audit observation through a simple email or Microsoft Form,without a ServiceNow login. Each submission is created directly in your IRM system as a structured record, assigned to the correct owner with a full audit trail. Risk intake extends across the entire organisation rather than being limited to licensed users, giving you complete visibility of exposure while licence costs remain aligned to those who genuinely work in the platform.

  1. 01Capture

    Channels open.

  2. 02Classify

    Rule matched.

  3. 03Structure

    Record built.

  4. 04Route

    Register updated.

Accelerator · Integrated Risk Management

Risk Governance Lens

The board pack, generated on the spot.

A committee pack is still assembled by hand, the register exported to a spreadsheet, the charts rebuilt, the deck pasted together, the numbers weeks old by the time the committee sits. Risk Governance Lens builds it out of IRM itself: every metric, trend and heat map queried live at the second the button is pressed, formatted to the committee’s template and out as a PDF or a deck.

  1. 01Query

    Records read live.

  2. 02Compose

    Tiles laid out.

  3. 03Bind

    Charts bound live.

  4. 04Publish

    Pack ready to send.

Industry Solutions03 / 03

Builtforthewayyoursectorworks.

Process models, data structures and controls shaped around the regulation and operating reality of a single industry — so the platform arrives already speaking your language.

  • Sector process models
  • Compliance built in
  • Reference data included

Insurance

Industry Solution · Distribution

Producer Onboarding

Application to appointment, in days — not weeks.

Effective producer onboarding in insurance is more than administration — it’s a critical business capability. It drives growth, ensures compliance, and strengthens customer trust. Servieon’s integrated, digital‑first onboarding framework streamlines collaboration across carriers, agencies, and regulators, shortens time‑to‑sell, reduces operational and compliance risk, and elevates the experience for agents, producers, and administrators alike.

  1. 01Apply

    Self-serve, pre-filled.

  2. 02Verify

    Checks in parallel.

  3. 03Contract

    E-signed, not mailed.

  4. 04Sell

    Appointed, live.